Orders are processed within 1–5 business days.
Delivery typically takes:

• US & Europe: 7–20 business days

• Brazil: 10–25 business days

• Other countries: 10–30 business days

Tracking is provided when available.

Yes. We ship to most countries worldwide.
Shipping availability will appear at checkout.

If your item arrives damaged or defective:

• Contact us within 7 days of delivery

• Send photos or videos of the issue

We will offer a replacement or full refund.

Yes. Physical products can be returned within 30 days of delivery.

The item must be unused and returned to us before a refund is issued.

Please review our Refund Policy for full details.

Orders can only be canceled before they are processed and shipped.

After shipment, you must follow the return procedure.

Yes. Payments are processed through secure third-party providers.
We do not store payment information.

Some products may ship from different warehouses and arrive separately.

Yes. Digital products are eligible for a full refund within 7 days of purchase.

You can contact us anytime at:
https://garphelshop.com/contact
or
support@garphelshop.com

We aim to respond within 24–48 business hours.

Once your order ships, you will receive an email with tracking information, or you can access your dashboard on your account page.